Pept Simple: Orders, Pickup, Shipping and Refunds Policy
Pept Simple is an invite only shop for friends and family. All products are for research use only. They are not for human or animal consumption, and we do not give dosing, medical or usage advice. Buyers must be 21 or older.
1. Orders and payment
- Orders are placed through your invite on peptsimple.com.
- We take Zelle or Venmo only. There is no card checkout.
- Your order is confirmed only after we receive your payment and reply to confirm it.
- Please put your order number in the Zelle or Venmo note.
- If we cannot match a payment to an order within 2 business days, we will reach out, and if needed refund it to the account it came from.
2. Pickup, handoff or shipping
- Pickup or handoff is the default. When your order is ready, we will text or email you to set a time.
- If you are a known friend or family member of the shop and cannot pick up, you can ask us to ship your order. Shipping is on request only, and we approve each one. It is not offered at checkout.
- We will send you a shipping quote to add to your order before anything goes out. You pay it the same way, by Zelle or Venmo.
- We use a standard carrier and share only the name and address needed to deliver your box. We email you tracking when it ships.
- We do not promise ship dates or delivery times.
- Please check your order at pickup, handoff or delivery.
3. Damaged or wrong items
- Tell us within 3 days of pickup, handoff or delivery. Include your order number and a photo.
- We will replace the item or refund it, your choice, if stock allows.
- Cost of a replacement: we cover it in full when the error is ours.
4. Unopened returns
- Unopened, sealed items can be returned within 7 days of pickup, handoff or delivery.
- Opened items or broken seals cannot be returned, unless the item was damaged or wrong.
- Restocking fee: none.
- Return handoff is arranged with us the same way as pickup. For a shipped order, we agree how it comes back before you send anything.
5. Refunds
- Refunds go back to the original Zelle or Venmo account only. We do not refund to a different person or method.
- We send approved refunds within 3 business days of approval or of getting the return back.
- We may decline a refund for items that were opened or not returned, other than damaged or wrong items.
- Order cancellations before pickup or shipping: full refund.
6. Contact
- Email: support@peptsimple.com
- Please include your order number. We aim to reply within 1 business day.
- We cannot answer questions about dosing, health, or any human or animal use.